This Changes & Cancellation Policy explains how modifications and cancellations are handled for bookings made through www.jsg-travel.com. It applies to all reservations facilitated by Jet Set & Go Travels LLC (“we,” “us,” or “our”).

Jet Set & Go Travels LLC is an independent Online Travel Agency (OTA) acting as an intermediary between travelers and airlines or service providers. All change and cancellation decisions, fees, and approvals are determined by the airline’s fare rules.

1) Important Information

Airlines control schedules, cancellations, baggage policies, and operational decisions
Tickets may be non-refundable or non-changeable depending on fare conditions
If permitted, airlines may apply:

Change or cancellation penalties
Fare differences
No-show charges

2) 24-Hour Cancellation (U.S. Travel Rule)

For eligible bookings involving travel to or from the United States, you may be able to cancel within 24 hours of purchase if the booking was made at least 7 days before departure.

Eligibility depends on airline rules and ticket status. Service fees (if any) are non-refundable unless required by law.

3) How to Request Changes or Cancellation

To submit a request, contact us:

Customer Support: +1-833-245-2018
Email: Support@jsg-travel.com
Live Chat: Available on our website

Please provide:

Booking reference number
Passenger name(s)
Travel details
Requested changes

4) Change Policy

Changes (date, time, route, or airline) are allowed only if permitted by the fare rules.

If eligible, charges may include:

Airline change penalties
Fare difference
Taxes and fees difference
Service fee (if applicable)

Important:

New fares may be higher than original fares
Availability is subject to real-time changes
Some discounted fares do not allow changes

5) Cancellation Policy

Cancellation eligibility depends on fare rules.

If non-refundable:

No refund, or
Partial refund of unused taxes (if allowed), or
Airline credit (if offered)

If refundable:

Airline penalties may apply
Refund amounts may be reduced

Refunds are processed to the original payment method, subject to airline and bank processing times.

6) Service Fees

Any service fee charged by Jet Set & Go Travels LLC is non-refundable unless required by law or stated otherwise.

7) Name Corrections

Minor corrections may be allowed depending on airline rules
Major changes may require a new booking
Additional fees may apply

8) Airline Changes & Disruptions

Airlines may change schedules or cancel flights. Available options may include rebooking, credit, or refunds depending on airline policy.

9) No-Show Policy

Missing a flight may result in cancellation of remaining segments and loss of ticket value, depending on fare rules.

10) Multi-Airline Itineraries

For bookings involving multiple airlines, the most restrictive fare rules may apply.

11) Processing Time

Processing times vary depending on airline and payment provider. Changes are confirmed only after updated ticket issuance.

12) Company Information

Jet Set & Go Travels LLC
Company Number: B20250387348 (California)
Registered Address: 11976 Bellehaven Way, Victorville, CA 92392, USA
Website: www.jsg-travel.com