This Schedule Change Policy explains how changes to flight schedules are handled for bookings made through www.jsg-travel.com. It applies to all reservations facilitated by Jet Set & Go Travels LLC (“we,” “us,” or “our”).

Jet Set & Go Travels LLC is an independent Online Travel Agency (OTA) acting as an intermediary between travelers and airlines or service providers. All flight schedules and operational decisions are controlled by the operating airline.

1) What Is a Schedule Change?

A schedule change occurs when an airline modifies any part of your itinerary after booking. This may include:

Changes to departure or arrival times
Flight number updates
Aircraft changes
Route or routing adjustments
Connection time changes
Operating airline changes
Flight cancellations with rebooking options

Such changes are made by the airline and are outside our control.

2) How You Will Be Notified

Schedule updates may be communicated through:

Email sent to the address used during booking
Notifications from the airline
Updates available in the airline’s manage booking section
Customer support communication upon request

It is your responsibility to ensure your contact details are accurate and to check your itinerary regularly before departure.

3) Airline-Controlled Options

When a schedule change occurs, available options are determined by the airline based on fare rules and availability. These may include:

Accepting the updated schedule
Rebooking on an alternative flight
Receiving a travel credit (if offered)
Requesting a refund in eligible cases

We can assist in submitting your request, but final decisions are made by the airline.

4) Significant Schedule Changes

The definition of a “significant” schedule change varies by airline. In certain cases, a major change may allow additional options such as alternate routing or a refund, subject to airline policy and applicable regulations.

5) Flight Cancellations

If a flight is cancelled, the airline may offer:

Rebooking on another flight
Travel credit or voucher
Refund eligibility where applicable

Accepting alternative options may affect your refund eligibility.

6) Multi-Airline & Connecting Flights

For itineraries involving multiple airlines or connections:

The operating airline controls schedule changes
Rebooking may involve coordination between carriers
Changes may affect the entire itinerary

7) Your Responsibilities

To minimize disruptions, you should:

Review your itinerary after booking and before travel
Confirm flight details directly with the airline
Arrive early at the airport
Ensure all travel documents are valid
Allow sufficient connection time

8) How We Assist

We can help you:

Understand schedule changes and available options
Submit rebooking or change requests where permitted
Provide guidance on refund or credit eligibility

Final approval always remains with the airline.

9) Service Fees

If any service fee is applied for handling schedule changes, it will be disclosed at the time of request.

Service fees are generally non-refundable unless required by law or explicitly stated otherwise.

Airline fare differences or penalties are separate from our service fees.

10) Contact Us

For assistance with schedule changes:

Customer Support: +1-833-245-2018
Email: Support@jsg-travel.com
Live Chat: Available on our website

11) Company Information

Jet Set & Go Travels LLC
Company Number: B20250387348 (California)
Registered Address: 11976 Bellehaven Way, Victorville, CA 92392, USA
Website: www.jsg-travel.com