This Refund Policy explains how refunds are handled for bookings made through www.jsg-travel.com. It applies to all customers who purchase travel services through Jet Set & Go Travels LLC (“we,” “us,” or “our”).

Jet Set & Go Travels LLC is an independent Online Travel Agency (OTA) acting as an intermediary between travelers and airlines or service providers. Refund eligibility is determined by the airline’s fare rules and applicable regulations, not by us.

1) Key Definitions

Airline Refund: A full or partial refund issued based on airline fare rules and applicable laws.

Service Fees: Fees charged for booking assistance, customer support, and post-booking services (if applicable and disclosed).

Non-Refundable Fare: A ticket that does not allow refunds after issuance, except where required by law.

2) Our Role in Refund Processing

We do not control airline refund rules, approval decisions, or timelines
Airlines determine refund eligibility and applicable deductions
We assist by submitting refund requests based on fare rules and airline procedures

3) Important Consumer Disclosure

Airlines control flight operations, including delays, cancellations, and schedule changes
In certain cases, airline-initiated cancellations or major schedule changes may qualify for a refund, depending on airline policy and applicable law
Accepting alternative travel or credits may affect refund eligibility
Final decisions are made by the airline or service provider

4) Service Fees (Non-Refundable)

Any service fee charged by Jet Set & Go Travels LLC is non-refundable unless otherwise required by law or explicitly stated.

Service fees may include:

Booking assistance and reservation processing
Customer support and handling services
Change, cancellation, or rebooking assistance
Name correction guidance
Administrative or operational services

These fees are separate from airline charges and are not refundable under normal circumstances.

5) When Refunds May Be Available

Refunds may be possible in limited situations, such as:

Tickets with refundable fare conditions
Airline cancellations or significant schedule changes (subject to eligibility)
Duplicate charges or verified billing errors
Situations required by applicable law

For non-refundable tickets, you may only be eligible for:

Unused tax refunds (if permitted by the airline)
Future travel credit (if offered by the airline)
No refund, depending on fare rules

6) Ticket Status & Refund Eligibility

If the ticket is not issued:

Refunds may depend on payment status and booking confirmation outcomes. If a booking cannot be completed, a refund may be initiated accordingly.

If the ticket is issued:

Refund eligibility is governed strictly by airline fare rules and applicable regulations.

7) How to Request a Refund

Please contact us with the following details:

Booking reference or order number
Passenger name
Email used during booking
Travel details (date and route)
Reason for the request

Customer Support: +1-833-245-2018
Email: Support@jsg-travel.com
Live Chat: Available on our website

8) Refund Processing Timeline

Refund processing typically includes:

Submission of the request to the airline or provider
Review based on fare rules
Approval and release of funds (if eligible)
Processing by your bank or payment provider

Processing times vary and may depend on airline procedures and financial institutions.

9) Deductions & Partial Refunds

Approved refunds may be reduced due to:

Airline penalties or cancellation fees
No-show charges
Fare rule restrictions
Non-refundable taxes or fees
Currency conversion differences (if applicable)

10) No-Show Impact

If a passenger does not travel as scheduled, the airline may:

Cancel remaining segments
Mark the ticket as non-refundable
Apply additional penalties

Refunds after a no-show are generally not permitted unless allowed by fare rules or law.

11) Payment Disputes

Filing a chargeback or dispute during refund processing may delay or impact the refund. In some cases, the airline or payment provider may require the dispute to be resolved before processing the refund.

12) Third-Party Services

We are not responsible for refunds related to services booked outside www.jsg-travel.com. Each provider’s terms and policies apply.

13) Policy Updates

This policy may be updated periodically. The latest version will always be available on our website.

14) Company Information

Jet Set & Go Travels LLC
Company Number: B20250387348 (California)
Registered Address: 11976 Bellehaven Way, Victorville, CA 92392, USA
Website: www.jsg-travel.com